Text messages from Mars

Last updated 14 October 2026

Mars LOS LLC (“Mars”) runs mortgage software for brokerages. With your permission, Mars texts borrowers about their own loan, and texts sign-in codes to the people who use Mars. This page says what those messages are, how you agree to them, and how to stop them.

What we send

• Loan updates for borrowers: a change in your loan’s status, documents your loan officer needs from you, and appointment and closing reminders.
• Sign-in codes: a one-time code to confirm it is you when you sign in to Mars or to your borrower portal.

We do not send marketing or promotional texts.

How you agree

Texts are something you choose. On the Mars loan application and in the borrower portal you enter your mobile number and tick a box that is never ticked for you:

For sign-in codes, you turn on text codes in your account and confirm the number by entering the first code we send to it. Your loan officer cannot tick the box for you.

How often

It varies with your loan: usually a few messages a week while your loan is in progress, fewer once it closes, and one code each time you sign in with a text code.

What it costs

Mars does not charge for texts. Message and data rates from your mobile carrier may apply.

Stopping and help

• Reply STOP to any message and we stop texting that number. You get one last message confirming it. Reply START to begin again.
• Reply HELP for help, or email info@marslos.com.

Example messages

• Mars: Your loan is now in underwriting. Questions? Contact your loan officer. Reply STOP to opt out.
• Mars: Your lender needs your most recent pay stub. Upload it in your borrower portal. Msg & data rates may apply. Reply STOP to opt out.
• Mars: Your sign-in code is 482913. It expires in 10 minutes. If you did not ask for it, ignore this text.

Your mobile number

We do not sell, rent or share your mobile number or your consent to receive texts with any third party or affiliate for their marketing or promotional purposes. Text-message opt-in data and consent are never shared with any third party. The rest is in our Privacy Policy.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Contact

Mars LOS LLC · info@marslos.com · 30600 Northwestern Hwy Ste 105, Farmington Hills, MI 48334